Case Study

Visa

Visa and CannonballSF tapped us to reimagine a full scale Out of Home campaign that could bring their refreshed identity to life after earlier concepts missed the mark.
Project snapshot
Delivered

Visa

Overview

Visa and CannonballSF tapped us to reimagine a full scale Out of Home campaign that could bring their refreshed identity to life after earlier concepts missed the mark.
  • Creative and art direction

What We Did

We turned to the NYC subway map system, for its design, clarity, structure, and ability to guide people at scale. We built a design system inspired by transit maps to tell the Tap to Pay story through motion, connection, and accessibility, designed across three levels of zoom: Macro (full environmental layouts), Base (clean visuals rooted in Visa’s refreshed identity), and Micro (close-up graphics highlighting transaction moments).

The Outcome

Visa embraced the concepts we delivered, marking a shift in how the brand communicates movement, access, and everyday transactions. Our work laid the visual and strategic foundation for a larger campaign rollout, from there, CannonballSF expanded the direction into a full production pipeline, delivering final assets across Visa’s Out-of-Home placements.
ClientVisa
Agency partnerCannonballSF + Therum
Started2023
Launched2023
Duration3 months
01. The Ask

Visa needed to bring its refreshed brand identity into the real world through a focused Out-of-Home campaign. The goal was to reimagine the “Tap to Pay” message using a new visual system that could scale across environments, formats, and audiences. Therum was brought in to help translate the updated branding into a creative rollout that felt modern, clear, and unmistakably Visa.

Visa corridor, final
Visa corridor takeover, before
BeforeAfter
Visa corridor, second wall, final
Visa corridor, second wall, before
BeforeAfter
Visa corridor, third wall, final
Visa corridor, third wall, before
BeforeAfter
02. Our Role

We owned the creative direction, CannonballSF took it into production

Visa bus wrap, blue design: route lines in yellow and light blue with Welcome Aboard and the Tap, To, Ride circlesVisa bus wrap, white design: transit route lines with the Tap, To, Ride sequence beside Welcome Aboard
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Visa handed us full creative control after earlier concepts hadn't landed, so the direction was ours to define rather than follow. We owned the thinking and the design work: the organizing idea, the transit map system behind it, and the concept art across every format, from turnstile decals to tram wraps. CannonballSF then expanded that direction into a full production pipeline and delivered the final assets into Visa's out-of-home placements. Two clear halves of one job, with the line between them drawn at the point the concepts were approved.

Visa poster, the redone card: Welcome aboard, a rider tapping to board a bus, with route lines and the Tap to Ride sequenceVisa poster, the redone card: Tap to ride is easy, on route lines with the Tap, To, Ride stops and the card clash illustrations
03. Our Approach

Visa gave us full creative control, a rare opportunity to rethink how the brand could live in public space. Earlier concepts hadn’t landed, so we weren’t following a direction. We were defining one.

Visa outdoor, final
Visa outdoor, before
BeforeAfter

We turned to the NYC subway map system, for its design, clarity, structure, and ability to guide people at scale. We built a design system inspired by transit maps to tell the Tap to Pay story through motion, connection, and accessibility, designed across three levels of zoom: Macro (full environmental layouts), Base (clean visuals rooted in Visa’s refreshed identity), and Micro (close-up graphics highlighting transaction moments). The system wasn’t just inspired by wayfinding. It was designed to become part of it.

Visa reminder card, the redone card: Tap to ride is easy, remember to tap out and avoid card clash, beside a route line with the Tap, To, Ride stopsVisa reminder card, the redone card: Remember to tap out with the same card, Tap in and Tap out with illustrated hands
04. Key Outputs

A full suite of campaign assets crafted for movement, repetition, and impact across environments: bus shelter graphics, bus wraps, tram wraps, large-format banners, turnstile graphics, motion-based digital posters, and hallway and corridor takeovers.

Visa poster, final
Visa poster, before
BeforeAfter
01

Bus shelter graphics

02

Bus wraps

03

Tram wraps

04

Large-format banners

05

Turnstile graphics

06

Motion-based digital posters

07

Hallway and corridor takeovers

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05. The outcome

Visa embraced the concepts we delivered, marking a shift in how the brand communicates movement, access, and everyday transactions. Our work laid the visual and strategic foundation for a larger campaign rollout, from there, CannonballSF expanded the direction into a full production pipeline, delivering final assets across Visa’s Out-of-Home placements.

Visa turnstile, after: white decals with blue and yellow, Tap with Visa now, Tap to ride
Visa turnstile, before: the earlier blue decals on the same turnstile
BeforeAfter
06. Philosophy

Borrow the language of the place the work has to live in

Visa poster: Remember to pay the easy way, the Tap, To, Ride stops on blue, yellow and black transit lines

The move that carries this campaign isn't a headline, it's the decision to speak transit. Route lines, node dots and a TAP to RIDE sequence read the same way on a turnstile decal, a platform poster, a bus side and a tram wrap, because riders already know how to read that grammar. A system built on the visual rules of its own environment stops asking for attention and starts giving directions. That transfers to any brand working in public space: find the vocabulary people already trust there, then say your thing in it.

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